The Cyprus government portal, gov.cy, has taken a significant step forward in digital public services with the integration of its Digital Assistant. Operating 24/7, this Generative AI chatbot serves citizens and businesses in Greek, English, and Greeklish, providing instant responses to administrative queries.
Over 115,000 Inquiries Solved
Within its first six months of operation, the Digital Assistant handled more than 115,000 queries. This has significantly reduced the administrative load on government call centres and physical offices, demonstrating that citizens are ready to embrace AI-driven solutions when they are accessible and accurate.
Key Services Covered
- Social Insurance: Information on pensions, maternity leave, paternity benefits, and unemployment claims.
- Welfare Benefits: Details on child benefits, single-parent support, and the Guaranteed Minimum Income (GMI).
- Digital Citizen: Support for the official mobile application and the creation of Electronic Identities (eID).
The Tech Behind the Assistant
Developed with modern LLM capabilities and secure retrieval frameworks, the assistant queries official government databases to provide up-to-date and compliant information. This minimizes hallucinations and ensures that citizens receive legal and administrative facts rather than conversational assumptions.
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